Privacy Policy

1. About This Policy

Plasma Pen Clinic ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, email address, and phone number
• Date of birth and gender (where relevant to treatment suitability)
• Health and medical information relevant to plasma pen treatments
• Booking and appointment history
• Payment information (processed securely via third-party providers — we do not store card details)
• Communications you send us via contact forms, email, or phone
• Website usage data collected via cookies and analytics tools

3. How We Collect Your Information

We collect personal information:

• Directly from you when you complete a booking, consultation form, or contact us
• When you subscribe to our newsletter or rewards program
• Automatically through cookies and analytics when you browse our website
• From third-party booking platforms where applicable

4. Why We Collect and Use Your Information

We use your personal information to:

• Provide, manage, and improve our plasma pen treatments and services
• Process bookings and send appointment confirmations and reminders
• Assess your suitability for treatments and maintain treatment records
• Respond to your enquiries and provide customer support
• Send you promotional communications (with your consent — you may opt out at any time)
• Administer our Rewards Program
• Comply with legal and regulatory obligations

5. Sensitive Information

We may collect sensitive information, including health information, where it is reasonably necessary to assess your suitability for treatment. We will only collect sensitive information with your consent and will handle it with the highest level of care in accordance with the APPs.

6. Disclosure of Your Information

We may disclose your personal information to:

• Our staff and contractors who require it to deliver services
• Third-party service providers (e.g. booking platforms, payment processors, email marketing tools) who are bound by confidentiality obligations
• Regulatory authorities or law enforcement where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Some of our service providers may be located overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption and our systems are regularly reviewed for security.

If we no longer require your personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to collect anonymous usage data. You may disable cookies through your browser settings; however, this may affect the functionality of our website. We use analytics tools to understand how visitors interact with our site — this data is aggregated and does not identify you personally.

9. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our legal obligations.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us directly. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact us at: