Privacy Policy
1. We Respect your Privacy
Plasma Pen Clinic respects your right to privacy and adheres to the Australian Privacy Principles and the EU General Data Protection Regulation.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing / email, [email protected] for further information about this Privacy Policy.
2. What Personal Information is Collected
Plasma Pen Clinic will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
3. How we Collect Your Personal Information
Plasma Pen Clinic collects personal information from you in a variety of ways, including when you interact with us electronically or in person. When you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we Protect your Privacy
Plasma Pen Clinic will use personal information to provide you with products and services, administer our business activities, manage, research and develop our products and services, and communicate with you.
Plasma Pen Clinic will use personal information only for the purposes that you consent to. This may include to:
- Provide you with products and services during the usual course of our business activities;
- Administer our business activities;
- Manage, research and develop our products and services;
- Provide you with information about our products and services;
- Communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail; and
- Investigate any complaints.
If you withhold your personal information, we may not be able to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal Information
Plasma Pen Clinic may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
Plasma Pen Clinic will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
We do not collect or process sensitive personal information from you without your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your Rights Under the GDPR
If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Plasma Pen Clinic complies with your rights under the GDPR as to how your personal information is used and controlled.
Except as otherwise provided in the GDPR, you have the following rights:
- To be informed how your personal information is being used;
- Access your personal information (we will provide you with a free copy of it);
- To correct your personal information if it is inaccurate or incomplete;
- To delete your personal information (also known as “the right to be forgotten”);
- To restrict processing of your personal information;
- To retain and reuse your personal information for your own purposes;
- To object to your personal information being used; and
- To object against automated decision making and profiling.
Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
Information that we collect may be stored, processed or transferred in countries outside of Australia, including to our hosting facilities, and will be protected by appropriate safeguards, including the use of standard data protection clauses adopted or approved by the European Commission.
We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Plasma Pen Clinic’s Data Protection Officer.
The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Plasma Pen Clinic’s Data Protection Officer.
Plasma Pen Clinic’s suppliers and contractors are situated in Australia. Personal data that you submit for publication through our website or services may be available, via the internet, around the world.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
9. Security of Your Personal Information
Plasma Pen Clinic has put in place suitable physical, electronic and managerial procedures to safeguard and secure information and prevent unauthorised access, modification and disclosure.
We use data processors that comply with the GDPR and have adequate technical measures in place to protect personal information against unauthorised use, loss and theft. However, we cannot guarantee the security of any information you transmit to us.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to Your Personal Information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988, and to the extent applicable the EU GDPR. If the information we hold about you, or believe that it is inaccurate, out of date, incomplete, irrelevant or misleading, please email [email protected]. [email protected].
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 or any other applicable law.
11. Complaints About Privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
12. Changes to Privacy Policy
We may change this Privacy Policy at any time, so please check back often.
13. Website
When you visit our website: When you visit our website, we may collect information such as your browser type, operating system, website visited immediately before coming to our site, and whether you have accepted or rejected cookies. Cookies are not malicious programs that access or damage your computer.
Cookies: We may use cookies on our website to identify visitors and track their movements around the site. Cookies are not malicious programs that access or damage your computer, and you can choose to reject cookies by changing your browser settings.
Third party sites: Plasma Pen Clinic may link to other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personal identifiable information.
